FAQ

Frequently Asked Questions

Where do you ship?

RXBAR ships within the United States. Standard Shipping is free.

How long does shipping take?

Processing normally takes 1–2 business days. Standard transit after shipment usually takes 4–6 business days. Weekends and U.S. federal holidays are not business days, and delivery dates are estimates.

How do I track my order?

Tracking information is sent to the order email after shipment.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation is not guaranteed once fulfillment starts.

How do returns work?

Request an eligible return within 30 days after delivery. Items must be unused, in original condition, and in original packaging. Include the order number or proof of purchase. RXBAR covers return shipping for eligible returns and provides instructions or a prepaid label.

When will I receive a refund?

After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

What payment methods are accepted?

Available methods are displayed in Shopify's secure checkout. Shopify Payments and digital wallets were not active when this FAQ was published, so no specific card brand or wallet is represented as currently enabled.